Tuesday, April 10, 2007

APC Brickbats

So APC make some nice products. We particularly like their 19" enclosures and have ordered several of them over the last few years.

Unfortunately APC EMEA seem to have serious problems delivering their products. We've ordered things and had them take weeks or months to arrive. At first we thought the problem was the local re-seller, so we've tried changing re-sellers. Same problems.

The record thus far is 22 weeks for some blanking panels. These are bits of plastic; no moving parts, no assembly, just some injection moulding.

Looking at it cynically from the African point of view, it seems that APC simply don't care about their non-American market. They've got serious delivery problems in Africa, and from what I can tell, in Europe too. They don't seem to be doing anything about it either — this problem's existed for at least six months, if not a year.

posted by guy at: 15:10 SAST | path: /systems | permanent link