Saturday, October 13, 2007

Apple & The Core Group

About six months ago we placed an order for a Mac Mini and OS X Server with the South African distributor for Apple's products, Core Group.

We didn't thing this was a particularly complicated order, and we expected it to be delivered in a couple of weeks. The Mac Mini arrived about a month after we ordered it but, to date, we haven't received our copy of OS X Server. Six months to ship a DVD? I think not.

We've tried emailing the Core Group. No reply. We've tried phoning the Core Group. We end up on hold for a long time, only to be told the person we need to speak to is out. On the odd occasion when we do get someone who'll listen, we're promised the situation will be resolved this week.

I'm now distinctly fed up. We've had a machine sitting in our data centre for six months that we've yet to use because we don't have the software for it. Staff on our campus wonder why we don't support Apple's products -- this is why. The South African distributors suck. Yes, Google, the Core Group sucks.

I spent this afternoon searching Apple's website for a complaints department, or a distributor contact, or someone I could get hold of and complain to. It appears they've got this information well hidden.

So if anyone knows who I can bitch at at Apple, please let me know ...

UPDATE 2007/12/12: Two hundred and twenty-nine days ...
... since I placed and order with the Core Group and still no f@$%ing DVD.

UPDATE 2008/02/08: It finally arrived!!!
I've got a Leopard Server DVD. Last week Thursday if I want to be accurate about it. I eventually got particularly fed up and e-mailed everyone I could find, from the marketing manager for EMEA to their PROATIA contacts. Things started moving quite quickly after that, considering it was Christmas. Of course, it'd be nice if the Software Update Server in OS X Server worked. But that's a different issue ;-)

posted by guy at: 16:51 SAST | path: /issues | permanent link