Friday, September 22, 2006

Getting Real Names into RT3

We've been using Best Practical's RT3 to do request tracking for many years. Recently it's been bugging me that RT3 uses usernames rather than people's real names when displaying tickets. Today I decided to fix that.

RT3 is entirely Mason based, so fixing the way it display things involved hacking Mason templates. I'd never done this before, so I was a little nervous. I needn't have been, it's really straight forward.

The result is a patch. The patch is fairly straightforward and applies to an installed RT 3.4.5. The only catch is that Mason caches things, so you have to delete the cache to see the changes.

Now I see "Guy Antony Halse" as the owner of a ticket rather than "mapu025". Since I don't know everyone's username this makes my life a lot easier. Where the RealName field is different from the Name field, both are displayed. YMMV and all that.

posted by guy at: 22:20 SAST | path: /systems | permanent link